Returns

Returns

Returns & Exchanges

We want to make returns and exchanges as simple as possible. Please choose the option below that applies to you.

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Important: All items must be returned in new and resaleable condition, with packaging where possible.
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Returns / Exchange
by Post

How to return by post

  • Stick the returns label onto your parcel.
  • Include your returns note or delivery note inside the parcel.
  • Take your parcel to the Post Office or your chosen courier.
  • Keep your proof of postage until your refund has been confirmed.
Please note: Returns by post are not free. You will need to pay the return postage.

We recommend sending your parcel back using a tracked or recorded service. If your parcel is lost and you cannot provide proof of postage when requested, you may be held responsible.

Refunds

Standard Orders

Please use the returns label and form provided with your order.

Bundles — Basic / Premium / P.E. Packs
  • Part returns may remove the bundle discount.
  • This may result in an additional charge or a reduced refund.
  • You can return the full bundle for a full refund.

Exchanges

Standard Orders

Please send items back for a refund, then place a new order for the replacement items.

Bundles — Basic / Premium / P.E. Packs

You may exchange for another size within the same pack, subject to availability.

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Returns / Exchange
In-Store

You can also return or exchange your items at your local School Uniform Direct store.

Refunds

  • Return your items to the store and the team will process the refund via our Mail Order Team.
  • Please allow 5–7 working days from receipt at the store or warehouse for your refund to be processed.

Exchanges

  • Please bring your delivery note with you — this acts as your receipt.
  • If the item is in stock, the store can exchange it for another size or style.
  • If the item is not in stock, the store may place an order for you in-store.
Reminder: All in-store returns and exchanges must be in new and resaleable condition with packaging.

📮 Returns Address

Returns Dept
School Uniform Direct
Unit 5 Mitcham Ind. Estate
Streatham Road
Mitcham, Surrey
CR4 2AP
Need a returns address label?

Download and print our standard returns address label below.

⬇ Download Returns Label PDF

Please attach your returns label to your parcel before sending it back.

Helpful Reminder: Please include your order number, name and contact details inside the parcel so we can process your return as quickly as possible.