Returns & Refunds Policy
If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We are super flexible regarding returns and exchanges. It's obvious if an item has been simply just 'tried on' or if it's been worn many times! if just tried on, we'll accept returns for up to 28 days after receiving the item.
So you can order with freedom.
Right of Return
School Uniform Direct allows you 28 days to return a product that you are not satisfied with.
Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. You can fill in your returns coupon on the Website.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
For refunds:
- If the product is returned within 28 days of its delivery, you will be reimbursed via the same payment method as was used initially. Gift certificates are refunded as credit on your account with School Uniform Direct.
- If the product is returned after the 28th day after delivery, School Uniform Direct reserve the right to return the item to you at your cost of shipping. Any refusal to pay the shipping for the item to be returned, will be kept by School Uniform Direct for a further 28 days awaiting your collection. If you have not collected the order by this period, School Uniform Direct reserves the right to reclaim the items without any further notice.
If tests need to be carried out on the product, in the framework of the right of return, we will do our best to reimburse you as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product's manufacturer, for a maximum period of 28 working days.
All products: For any returned package, please go to the Website and follow the instructions for returning that item. Shipping fees are your responsibility, except if the product does not conform to the description of said product (you are responsible for any damage done during the shipping of the returned goods).
Making Returns
Please log in to your account and follow the simple return instructions! It’s all step by step and will provide all the information you require.
If you prefer you can also e-mail us at help@sud.co.uk where we will be happy to assist you in your return.
The returns address is:
Returns Dept, School Uniform Direct – Unit 5, Mitcham Industrial Estate, Streatham Road, CR4 2AP.
Please do not return items without first notifying us and or getting a returns code via the website (when you log in to your account!) – this helps us keep track of the items and know when to expect them.
Exchanges:
If you require an exchange, we suggest returning all the products and re-ordering the necessary items. If you still wish to process an exchange instead of re-ordering, we must receive the items before any action can be performed.
The average time for an exchange to be processed can be 14 Working days, there are several procedures to ensure that the exchange can be actioned including receiving the items, checking the items, restocking and then re-issuing.
To save time and to get the items to you quickly we do suggest re-ordering the items your require and returning the purchased items that you wish to exchange for full refund.
Please note that any exchanges can be subject to a re-delivery charge (£1.99 – £6.99).
Exchange After 28 Days*
You can exchange any unused item with us FOREVER for the same item in the next size up or down.
The items must be unused & still a part of the school’s current uniform being sold by us.
*In ALL circumstances items must be in brand new resalable condition with original packaging & tags.
For hygiene reasons Socks, Tights, Underwear & Swimwear cannot be exchanged if not in original sold condition/packaging.
The policies above are NOT applicable for Special Order items or Bespoke uniform specifically created for you – which are non-refundable/exchangeable.
Faulty and Damaged Garments
If you are concerned an item is faulty, it is advised you notify us ASAP and return the item for inspection in-store or head office within 100 days of the purchase date along with the receipt. Please allow up to 28 days for the Manufacturers independent assessment if required.
