Delivery to School Option:
Stock permitting, all orders placed by mail-order or on the web are usually dispatched to arrive with the school directly within 28 days (however, on average, 14 days). If you require the items urgently, we recommend opting for a direct delivery to your home or work place.
Please note, if you select this option and the school will not accept a delivery (as a school must opt-in for this option to be available), we will contact you for the option to change your delivery to home/work (this may be subject to a delivery charge).
School Uniform Direct cannot be held liable for any delay in receiving your order due to situation beyond our control. Including and not limited to: the school not accepting the delivery, being closed at time of delivery and any further reason beyond School Uniform Direct’s control.
Customers will be notified when the items will be dispatched by School Uniform Direct to the school. However, it will be the onus on the school to make the order available to you at their own discretion and time.
Once the order has left School Uniform Direct dispatch, all delivery liabilities and timescales are that of the School and has not direct bearing on School Uniform Direct.
Collect from Store Option:
Stock permitting, all orders placed by mail-order or on the web are usually dispatched to arrive with the store within 5-7 Working Days. However School Uniform Direct cannot be held liable for any delay in receiving your order due to situation beyond our control.
Customers will be notified when the items will be dispatched by School Uniform Direct to the specified store via e-mail. The customer should not assume that the items will be available at the store for collection, without first receiving a ‘dispatch e-mail’, the dispatch email will also indicate what products are available for the click and collect at the store and which items are unavailable.
School Uniform Direct will not be held responsible for any expenses in arriving at the store and not being able to collect the order without having received a confirmation dispatch and collection email. For the avoidance of doubt, this is NOT A CONFIRMATION OF ORDER e-mail – but instead a specific dispatch and collection email notifying you that the order is ready for collection.
When a product or garment is not available, the item may be placed on backorder and or cancelled from the order. It is the responsibility of the customer to decide upon waiting for the complete package to arrive or to collect the remaining items. If School Uniform Direct think that it is a delivery timescale is not suitable they will go on to cancel the items and refund any monies paid. Though we will attempt to contact the customer, we cannot guarantee that this will happen and you will only be notified of the items that have been dispatched to the store.
Standard Delivery Option:
Stock permitting, all orders placed by mail-order or on the web are usually dispatched to arrive with UK customers within 5-7 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received after 1pm will, subject to availability, be dispatched on the following day.
Priority Delivery Option:
Stock permitting, all orders placed by mail-order or on the web are usually dispatched to arrive with UK customers within 2-3 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
Though we will endeavour on getting the item to you as soon as possible, All orders received before 3pm will, subject to availability, be dispatched on the following day for a 2-3 working day delivery.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received after 3pm will, subject to availability, be dispatched on the following day.
Next Day/48 Hour Delivery Option:
Stock permitting, all orders placed by mail-order or on the web are usually dispatched to arrive with UK customers within 1-2 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. The times of Next Day or 48 Hours does not include the time for delivery (next day), but the point of dispatch from our warehouse.
Though we will endeavour on getting the item to you as soon as possible, All orders received before 1pm will, subject to availability, be dispatched on the same day for a 1 working day delivery. Those orders received after 1pm will be dispatched on the day after the next day.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received after 1pm will, subject to availability, be dispatched on the following day.
We will keep you informed of the progress of your order by e-mail and on our website. To find out the latest status of your order online please visit 'My account', click on 'My order history' and ensure you have not received any further correspondence from us on the progress of your order.
PLEASE NOTE: Next Day Delivery is only available to addresses within the UK.
Free Delivery:
When orders qualify for Free Delivery, the order will be delivered on a standard service, with the option to upgrade this at an additional cost. If an order has qualified for free delivery due to a value, and then subsequently a return is placed on the same orders for 1 or more of the items resulting in this threshold being breached (i.e.. the total value of the items kept are below the value of the threshold of Free Delivery at the time of order) then School Uniform Direct reserve the right to charge for a standardised delivery charge (£2.99-£6.99) to be deducted from any refund or replacement/exchange.
